SHIPPING & RETURNS

Delivery

UNITED KINGDOM

- Standard UK delivery takes 5-7 working days

- Delivery prices may vary depending on the weight of the package

REST OF THE WORLD

- Standard international delivery takes 7-10 working days

- Delivery prices may vary depending on the weight of the package

Please allow an extra 5 days for order processing.

Our delivery rates are solely dependent upon the weight of your order. Delivery starts at £0.99 and increases as the weight of the order does. Orders over £70 within the UK may at times be issued as free delivery, this will depend on the promotions available at that time on Tatlim.

Returns

If you would like to return an item, you have 14 business days from the date of purchase to send it back to us. If 14 business days have passed since your purchase was made, unfortunately, we cannot offer you a refund or an exchange.

All returned items must be:

  • Unworn

  • In the same condition you received it in

  • In the same packaging you received it in

  • With the labels intact

 

In order to return an item/ items to us, send us an email on info@tatlimofficial.com with the subject as 'Return Request' and mention your name, the item you would like to return, alongside the order number. Following this, one of our team will get in touch within 24 hours, providing you with a returns form. Fill out this form, and send it back to us with the item you wish to return as soon as possible. We will then either approve or reject then return request based on the above conditions. Once your return has been approved, we will let you know by email.

In the parcel, pack:

  • All of the returned items

  • Completed returns form

 

Please make sure all returns, both UK and International are sent to:

Tatlim - FAO: Returns
73 Wakerley Road
Leicester, LE5 6AR
United Kingdom

Please do not forget to keep proof of postage or a tracking number, as we will require this information should there be any issues with your return.

We aim to process all returns within 14 days, however please note this could take up to 28 days. Once your return has been processed, you will receive an email and will be notified along the way.

Non-returnable items include:

Gift cards

Sale items

Socks

Underwear

Swimwear

Pierced jewellery

Please note: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Refunds

If your return has been accepted, a refund will be issued back to you through your original method of payment.

Please note: this may take unto 28 days. 

There is often some processing time before a refund is received.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tatlimofficial.com.